How can we help?
Answers to common questions about studying with OmniRN, managing your subscription, or reporting a question.
Frequently Asked Questions
Quick answers to common questions about questions and study tools.
Billing & Subscriptions
How to restore purchases, switch plans, or cancel.
Question Feedback
Flag a typo, suggest a rationale clarification, or ask about an item.
Frequently Asked Questions
Q:How does Next-Gen NCLEX scoring work in OmniRN?
Next-Gen questions use partial credit. For Bowtie questions, you earn points for the correct condition, actions, and monitoring parameters. For Matrix and SATA questions, correct selections add a point and incorrect selections subtract a point (with a minimum score of zero), matching the real NCLEX.
Q:How do the flashcards work?
OmniRN uses spaced repetition. When you rate how easily you recalled a drug, lab value, or concept, the app calculates when your memory will begin to fade and shows that card again right before you forget it.
Q:How do I restore my purchase on a new phone?
Open the app on your new device, go to Settings, and tap 'Restore Purchases'. As long as you are signed into the same Apple or Google account you used at purchase, your access will restore immediately.
Q:What is included in the 3-day free trial?
You get full access to every question, rationale, flashcard deck, and dosage calculation tool. If you cancel before the 3 days end, you will not be charged.
Q:Can I study without Wi-Fi or cellular service?
Yes. All questions, rationales, and tools are saved directly to your phone. You can practice in hospital basements, subway commutes, or rural clinics with zero internet connection. Your progress syncs whenever you reconnect.
Q:How do I report a question error or typo?
Inside any question in the app, tap the three dots in the corner and select 'Flag Question'. You can also use the form below to send us the question number and details.
Send us a message
We usually reply within 12 hours. You can also email us directly at support@omnirn.com.